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Home > Support > FAQ`s

FAQs

If you're having trouble with your mobile phone, try the following tips to solve the problem before you contact Samsung support or your mobile phone dealer. Additional help topics can be found in the Frequently asked questions (FAQs) section.

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Q1 What are the benefits of a registration?
A Once registered you can access all areas of the site. As a Member (Samsung phone owner), you will enjoy downloading free content and software updates in addition to all basic membership benefits.

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Q2 My Serial Number is rejected
A Make sure you are entering the S/N of the phone and not of the battery. It is printed on the back of the handset itself, underneath the battery. It's an 11-digit alphanumeric code and it starts with R.

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Q3 I can't log in - it just comes back to the same page!
A Check that you are using Internet Explorer 5.0 or higher as you may not be able to view all the pages of the Samsung Fun Club with other browsers. Also check that any popup blocks are disabled and cookies enabled before you log on.

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Q4 I have registered for the wrong Samsung Fun Club site. Can you please move my account?
A Please contact our customer care team with your serial number, User ID, as well as details of which Samsung Fun Club site you registred to and which you would like to be moved to.

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For additional information, please visit Support in our Samsung site.
Go to Support FAQs of Samsung site www.samasung.com, and either type in your model number for the fastest way to find the appropriate FAQs for your product or find your product by category followed by the direction. Go >
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