Frequently Asked Questions(FAQs) >

Top 5 FAQ

Q1 What are the benefits of a registration?

AOnce registered you can access all areas of the site. As a Member (Samsung phone owner), you will enjoy downloading free content and software updates in addition to all basic membership benefits.

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Q2 My Serial Number is rejected

AMake sure you are entering the S/N of the phone and not of the battery. It is printed on the back of the handset itself, underneath the battery. It's an 11-digit alphanumeric code and it starts with R.

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Q3 I can't log in - it just comes back to the same page!

ACheck that you are using Internet Explorer 5.0 or higher as you may not be able to view all the pages of the Samsung Fun Club with other browsers. Also check that any popup blocks are disabled and cookies enabled before you log on.

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Q4 I have registered for the wrong Samsung Fun Club site. Can you please move my account?

APlease contact our customer care team with your serial number, User ID, as well as details of which Samsung Fun Club site you registred to and which you would like to be moved to.

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